RETURN AND REFUND POLICY
At Lucky Link Apparel, we are committed to ensuring your satisfaction with every purchase, and we understand how hard it is to find the perfect size for your ever-growing little one. If, for any reason, you are not pleased with your order, you may choose to return it for a refund within 20 days of the purchase date. Please review the guidelines below for a seamless return process.
Returns:
Initiating a Return:
- Returns for online purchases must be initiated by emailing support@luckylinkapparel.com within 20 days of receiving your order. Please provide order number, items you would like to return, and reason for your return in the email.
- A Lucky Link team member will get back to you with a return approval email.
- Once the return is received a refund will be processed.
- Please allow 7-10 days for the confirmation and processing of your refund.
- DONATION or PARTNERSHIP ITEMS ARE FINAL SALE! The item description in our webstore will read final sale.
Condition of Items:
- Items must be returned in new and unused condition.
- If items are found to be used or worn upon receipt, eligibility for a refund may be denied.
Shipping Fees
- The customer is responsible for all shipping fees in the return process unless it is due to a damaged product.
Damaged Product:
- Lucky Link will replace any product(s) that are damaged upon arrival.
- Email support@luckylinkapparel.com within 5 days of receiving your order. Provide your order number and picture of the damage in your email.
- A Lucky Link Team member will get back to you on how we can make it right!
Important Notes:
- Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our customer service team at support@luckylinkapparel.com. We are here to assist you and ensure that you have the best experience with Lucky Link product.